Frequently Asked Questions
Everything you need to know about Isamaya Beauty
Are Isamaya products cruelty-free?
Yes, we are committed to ethical beauty. All Isamaya products are 100% cruelty-free and we do not test on animals at any stage of production.
How can I track my order?
Once your order has shipped, you will receive an email notification with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns on unused and unopened products within 30 days of purchase. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How do I find the full ingredient list for a product?
A full list of ingredients is provided on each product page under the 'Ingredients' tab, as well as on the physical packaging of the product.